VNUHCM Journal of

Economics, Business and Law

An official journal of Viet Nam National University Ho Chi Minh City, Viet Nam

ISSN: 2588-1051

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Using IPA model to evaluate management criteria for State-owned enterprises

3820-3831 2023-01-31

Nam Danh Nguyen, Lan Uong

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Classification of service quality attributes using Kano’s model: the case at the outpatient department of Trung Vuong hospital

SI54-SI64 2019-12-31

Nguyen Thi Kim Quyen, Huynh Bao Tuan

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An integrated approach of Kano’s model and importance performance analysis for improving outpatient healthcare services quality – a study of 175 Military hospital

11-23 2022-05-20

Lan Phuong Huynh, Anh Kiều Đoàn

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Factors affecting customers' satisfaction on service quality – the case of Duong Vy service trading limited company

881-896 2020-09-11

Nguyen Anh Tuan, Nguyen Thi Vien Ly

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