Thi Kim Quyen N, Bao Tuan H. Classification of service quality attributes using Kano’s model: the case at the outpatient department of Trung Vuong hospital. VNUHCM Journal of Economics, Business and Law [Internet]. 31Dec.2019 [cited 7Apr.2026];3(SI):SI54-SI64. Available from: https://ebl.vnuhcmjournal.com.vn/index.php/ebl/article/view/611