Nguyen N, Uong L. The impact of e-service quality on customer satisfaction and trust in online shopping – A case study of the generation Z. VNUHCM Journal of Economics, Business and Law [Internet]. 31Mar.2024 [cited 7Apr.2026];8(1):5017-28. Available from: https://ebl.vnuhcmjournal.com.vn/index.php/ebl/article/view/1305