Si, Nguyen Van, and Nguyen Viet Bang. “Factors Affecting Customer Satisfaction and Loyalty: A Case Study in Ben Tre”. VNUHCM Journal of Economics, Business and Law 2, no. 3 (January 20, 2019): 5-18. Accessed April 7, 2026. https://ebl.vnuhcmjournal.com.vn/index.php/ebl/article/view/515.