Abstract

Along with the development of collaboration technology, virtual teams have been increasingly used in organizations. Using collaboration technology is the most important characteristic of virtual team. This paper bases on the expectation - confirmation theory and related studies to propose a model which describes the effects of the intention to continuatively use collaboration technology in virtual team, the satisfaction with using collaboration technology in virtual team and the habit of using collaboration technology in virtual team on the behavior of using collaboration technology in virtual team, and the effect of this behavior on the job performance in virtual team. The result of testing model on 609 virtual team members from companies in Vietnam show that the satisfaction with using collaboration technology in virtual team and the habit of using collaboration technology in virtual team have both directly and indirectly positive effects on the behavior of using collaboration technology in virtual team through the intention to continuatively use collaboration technology in virtual team. The behavior of using collaboration technology in virtual team has a positive effect on the job performance in virtual team. The model explains 30.5% of the variance of the job performance in virtual team, thereby showing a significant role of using collaboration technology on individual virtual team effectiveness.