Abstract

The primary objective of this study is to identify a set of influencing factors and to measure the degree to which these factors affect the work–life balance of office employees currently working in Ho Chi Minh City. Through a detailed empirical analysis, the research also aims to propose a number of managerial implications intended to enhance employees’ capacity to achieve a harmonious balance between professional responsibilities and personal well-being. In order to comprehensively address the research objectives, both qualitative and quantitative methods were systematically integrated within the study design, thereby ensuring methodological rigor and robustness of the findings. During the qualitative phase, a series of in-depth interviews were conducted with field experts to revalidate the conceptual research framework, modify preliminary measurement scales, and ensure their contextual appropriateness. Building upon these insights, a quantitative survey was carried out using a convenience sampling method. A total of 282 valid responses were collected, coded, and cleaned prior to statistical processing. Data analysis was executed using SPSS software, encompassing descriptive statistics, scale reliability and validity assessment, regression modeling, and hypothesis testing through T-Test and ANOVA techniques. The results reveal that employee’s mental strength represents the most influential positive determinant of work–life balance, followed by job engagement and support networks. In contrast, workload and role conflict display negative associations with employees’ perceived balance. Furthermore, the study identified statistically significant differences in work–life balance according to income level and marital status. These findings underscore the multidimensional nature of work–life balance and emphasize the essential role of psychological resilience, social support, and workload management in improving both the quality of employees’ personal lives and their overall organizational performance.