THE RELATIONSHIPS BETWEEN SOCIAL CAPITAL, KNOWLEDGE SHARING AND INNOVATION CAPABILITY: THE CASE OF OFFICE STAFF IN VIETNAM

Abstract

This study aims to develop and test a theoretical model on the relationship between social capital, knowledge sharing and innovation ability of individual and collective office staff. The study was based on questionnaire survey data from 787 office staff working at small and medium-sized enterprises in Vietnam. The model was tested using SPSS and AMOS, with exploratory factor analysis (EFA), confirmatory factor analysis (CFA) and Structural Equation Modeling (SEM) methods for processing. The results show that social interaction relationships, trust, norms of reciprocity, group identification, and shared goals all have a positive impact on knowledge donating and knowledge collecting from there, positively affects the innovation capability of individuals and organizations as well. The study also points out theoretical contributions and offers specific suggestions to motivate staff to participate in knowledge sharing activities